1. AGREEMENT
By continuing to use this website (www.sussexclubshop.co.uk), and/or placing an order for goods and/or services through the website www.sussexclubshop.co.uk or directly with KITKING Limited (the Company) via email sales@kitking.co.uk and/or telephone 0116 262 7332 or other method, you (the Customer or you) agree to be bound by the terms and conditions (as updated by us from time to time) set out below. Please read them carefully and in full. If you are not sure about anything please contact us on 0116 262 7332. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us.
2. COMPANY DETAILS
KITKING Limited is a wholesale supplier of teamwear to businesses, football clubs, sports clubs, local authorities, universities, HM Forces, schools and colleges. It is a company registered in England and Wales under number 06770230 whose registered office and trading address is Unit 1 & 2 Weldon Road, Loughborough, LE11 5RA with email address sales@kitking.co.uk; telephone number 0116 262 7332; (the Supplier or us or we).
3. DEFINITIONS AND INTERPRETATION
3.1. Kitking.co.uk, the Company, Supplier, us or we means KITKING Limited.
3.2. Customer or you means the person using this website and/or placing an order for goods and/or services and entering into a contract with us and “your” shall be construed accordingly.
3.3. Website means kitking.co.uk
3.4. Contract means the legally binding agreement between you and us for the supply of goods and/or services.
3.5. Goods means the goods and/or services supplied to you as set out in an order which is accepted by us.
3.6. Order means the Customer’s order for goods and/or services from the Supplier either via the website kitking.co.uk or directly with KITKING Limited via email sales@kitking.co.uk and/or telephone 0116 262 7332.
4. BASIS OF SALE
The Company accepts all orders on the basis that you are a business customer. If you do not provide a company name it will be deemed that you are a sole trader and therefore any contract for sale between the Company and you is governed solely by these Terms and Conditions. As such the Company is exempt from any liability under the Consumer Contract Regulations as this does not govern business to business transactions. These terms and conditions do not affect any statutory rights that may be applicable to business transactions. We reserve the right to not accept orders.
4A. CANCELLATION POLICY
There is no automatic right to the cancellation of orders. KitKing Limited as the wholesale supplier reserves the right to cancel an order at any time.
5. GOODS
All Goods which appear on the website are subject to availability. The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. We cannot reserve Goods. Where we cannot provide the Goods ordered we will offer a like for like replacement in the first instance. For full details on re-stocking fees see paragraph 12.1.
5.1. Images
Images of the Goods are for illustrative purposes only, as a result the Goods supplied may vary slightly from those images.
5.2. Colours
Please be aware that whilst we have made every effort to accurately display product colours on the website, the colours you see will depend on your monitor and colour settings. We cannot therefore guarantee that the colour displayed on your monitor colour will match the colour of the product on delivery
5.3. Sizing
All sizes and measurements are provided by the brands and therefore differ from brand to brand. Please refer to the brand size guides for clarification.
5.4 Gift Cards
The Sussex Cricket Gift Voucher can be used to buy any item sold by www.sussexclubshop.co.uk. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally.
The voucher is available in £5 £10 £25, £50, £100 and £200 denominations. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout on www.sussexclubshop.co.uk.
Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order. Gift Vouchers are valid for 12 months from the date of purchase.
Gift Vouchers can be used to purchase any product on www.sussexclubshop.co.uk only.
You can only use one voucher per order and change can be given in account credit if the full value of the voucher is not used in the order. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers are valued and issued in GBP Pounds.
For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Sussex Cricket Gift Voucher any refund will be issued in Gift Vouchers to the same value.
The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission
We have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www. sussexclubshop.co.uk.
Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.
6. DETAILS, DESCRIPTIONS & PRICING
We take all reasonable care to ensure all details, descriptions and prices are correct at the time they are entered into our system. We reserve the right to refuse orders where information published is incorrect, including prices.
7. PRICING & TAX
All prices shown are in UK Pounds Sterling. Where VAT is applicable then it will be included in the price you see.
8. DESPATCH & DELIVERY TIMES
8.1. Despatch Times
The despatch times from our warehouse stated below do not include courier delivery times. Where product is in stock, they will be prepared for despatch from our warehouse within 1-2 working days.
The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.
8.2. Shipping
All orders will be shipped in a single consignment. Please be aware that this may cause delays to despatch times. Such delays are as a result of, but not limited to, delays by the brands despatching goods to us. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 0116 262 7332 or email sales@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.
8.3. UK Delivery
For delivery in the UK we currently offer a Royal Mail 48 hour service and next day service via DPD only. Please note that the next day service does not include the despatch times from our warehouse stated above.
8.4. International Delivery
For international deliveries we can only provide a price on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332
8.5. Customs Duties & Tax Disclaimer
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.
For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government.
You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.
As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.
8.5.1. Brexit Update: Deliveries to the EU
As of Jan 1 2021, in line with new export rules, KITKING will no longer charge VAT on orders delivered to EU countries. Any VAT, handling fees (and duty for orders over the value of €150) due will be determined by and payable to Customs in the destination country.
We cannot be held responsible for any additional charges as they are directly attributable to you as the importer of the goods and only determined at the point goods enter the destination country.
8.6. Non-Delivery
8.6.1. UK
If your parcel has not arrived within 7 days of receiving a despatch notification please contact us via email sales@kitking.co.uk or telephone 0116 262 7332.
8.6.2. International
You will receive a despatch notification which will state the service we have used to despatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email sales@kitking.co.uk or telephone +44 116 262 7332.
9. PAYMENT
We accept all major credit and debit cards. Payment in full will be taken at the point you complete your order on the website, via phone call. All payments will be processed by our secure third party payment provider. We will not hold or have access to any of your sensitive payment information. This will be handled by our payment provider.
The information we collect relating to your order will only be used to process your order and in accordance with the Data Protection Act 1998.
We do not accept cash or cheques.
10.1. Credit
Any request for credit must be made in writing to sales@kitking.co.uk. Any approval will be given in writing by our accounts team. Standard Credit Terms are 30 days except where agreed otherwise. All goods supplied on credit will remain the property of KITKING Ltd until all outstanding amounts have been paid in full. Any overdue payments will be subject to interest at 3% above the Bank Of England base rate for each day the debt remains outstanding
11. RETURNS & REFUNDS
There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order please complete our online returns form in the first instance.
Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see 12.2. for further information on our returns and exchange procedure.
11.2. Returns & Exchange Procedure
Once accepted for return you will be issued with a returns authorisation number which you must include when returning your goods to us. Customers must ensure goods are back with us within 14 working days of receiving our returns authorisation number. All goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded. Any items that are received after this time period will be subject to an administrative charge of £25 which will be automatically deducted from any refund issued.
Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number. Once this has been issued, we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded.
We regret to inform you that personalised products, including those featuring individuals or players names or numbers, cannot be refunded or exchanged unless the item is deemed faulty. This policy applies to a wide range of items, such as garments, accessories, and equipment that have undergone modifications such as printing or other personalised alterations.
For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.
11.3 Returns & Exchange Costs
Except where the return is required as a result of our error, all returns and exchanges are at the cost of the Customer. The Customer has sole responsibility for ensuring goods are returned to us. We encourage all customers to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. It is strongly advised that you get a proof of posting certificate. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.
11.4. Refunds Policy
Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item or cancellation. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.
Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made. Please note that it can take a few days for your refund to show on your bank / card statement.
11.5 Credit On Account
The Company reserves the right to issue a credit on your account. The amounts shown on the credit note are in £GBP and can be redeemed through the purchase of goods from the Company only. If upon redeeming your credit note, the cost payable for the purchased goods exceeds the credit note value, you will need to pay the difference.
11.5.1 Expiry Date
A credit on account issued by KitKing Ltd is valid for 12 months from the date of issue as noted on the provided credit note . It is the Customer’s responsibility to redeem the value placed on the credit note within that time frame. The Company is unable to extend credit notes beyond the expiry date. Expired credit notes cannot be used for purchases or otherwise redeemed.
11.5.2
The Customer as the receiver of credit note is responsible for the safety and use of the credit note. The company will not be held responsible for lost or stolen or damaged credit notes. KitKing Ltd credit notes are to be treated like cash; defaced, altered, lost or stolen credit notes will not be replaced, refunded or redeemed
12. Order Errors
In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email sales@kitking.co.uk or the contact form on the website www.sussexclubshop.co.uk. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you unless agreed otherwise. Where it is agreed that the Customer is to return the goods, you must get a proof of posting certificate. No refunds, exchanges, or replacements will be made for items returned, but not received by us if no proof of posting was obtained.
13. CUSTOMER SERVICES & COMPLAINTS HANDLING
Our Customer Services team are here to help so please get in touch via email sales@kitking.co.uk, telephone 0116 262 7332 or through the contact form on the website www.sussexclubshop.co.uk.
14.1. Complaints
Here at KITKING Limited we strive to offer a good customer service experience, however if you do have a complaint please contact us in the first instance via email sales@kitking.co.uk or telephone 0116 262 7332, in order that we can try to resolve any issues
15. JURISDICTION
These Terms & Conditions and any contract for sale shall be governed by the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the English courts.