How can I place an order?
You can place an order via our website or you can call our sales team on 0116 262 7332 who will be happy to help you.
I have placed my order. What happens next?
We’ll send you an order confirmation email after you place your order. It includes order information and a link to view your order status. We’ll also send you email messages when your item ships.
What if there is a problem with my order?
Where an issue with your order becomes apparent one of our team will contact you at the email address or the phone number you provided. Unfortunately this may not be possible in circumstances where we are not notified by the brands of any issues with the supply of stock after you have placed your order. If you have not received your order within our stated despatch times please email our customer experience team at sales@kitking.co.uk.
How long will it take to despatch my order?
The despatch times from our warehouse stated below do not include courier delivery times.
Please note that during peak season (May – November) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.
Standard Orders (without personalisation)
For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 2-3 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 5-15 working days.
How long does it take to deliver my order?
For delivery in the UK we currently offer a next day service via DPD or Royal Mail 48 hour sevice only. Please note that the next day service does not include the despatch times from our warehouse. Please see FAQ above.
International delivery times will depend on the service you choose. Prices and delivery times for international orders can only be provided on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332.
Can I get the part of my order if it is ready?
We can only ship orders in a single consignment. If you require part of your order to be shipped in advance of other products then please contact our customer service team via telephone 0116 262 7332 or email sales@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.
Can I pick up my order?
No, unfortunately orders can not be picked up.
Can I make changes to my order?
Contact our Customer services team via the telephone number on the website, who will be able to advise if changes can be made to your order - we regret that any orders containing personalisation cannot be changed from the point the order has been placed.
How do I track my order?
The email you receive at the point your order ships will contain a tracking link which will allow you to track your order.
What if I’m not there to receive my delivery?
If DPD delivery is selected the courier will send a text notification (if mobile phone details are provided at the point of order) of the intended delivery with a 1 hour window which you can change should you need to (extra charges may apply in some cases). The courier will make 3 attempts to deliver your item, after which a collection card will be left and your order will be held at the local depot for collection for 14 days before being returned to us. In order to re-ship your item from our distribution centre, additional delivery charges will apply.
How do I return / exchange an item?
There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order please complete our online returns form in the first instance.
Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us.
How long will my refund take?
Refunds for returned or cancelled orders can take up to 21 working days from receipt of the item or cancellation. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods. Please note that where orders were paid for by bank transfer we are only able to refund to the original payee.
How do I look after my kit?
All garments come with washing instructions and these should be followed unless they have been embellished with print and/or embroidery.
Caring for your kit
- Wash inside out at 30°C degrees. DO NOT follow any higher temperature guidelines on the garment label as this was before printing.
- Avoid leaving kit folded or bundled together whilst damp or soiled after use as this could damage the print.
- DO NOT tumble dry printed garments.
- DO NOT iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged.
- DO NOT bleach
- DO NOT use a fabric conditioner
Printed rain jackets and waterproof garments
- Where possible wipe clean any dirt with a damp cloth.
- To wash, turn garment inside out and hand wash at a cold temperature or machine wash on a cold water cycle. DO NOT use detergent or conditioner. Rinse thoroughly and air dry.
- DO NOT bleach
- DO NOT tumble dry
- DO NOT iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged.
- Do not fold damp
Additional tips on caring for your kit
- Kits may discolour due to staining by mud, grass, petroleum jelly which may not entirely be removed by washing. Soaking kits in warm water and detergent as soon as possible after use can reduce this discolouration.
- The use of pre-wash stain remover will help remove stains, particularly on white kit.
- Utilise the pre-wash programme on automatic washing machines.
- DO NOT overload the washing machine
- Wash dark colours separately
- Rinse thoroughly and air dry
Please note that KitKing does not take responsibility for damage to garments or custom printing if the above instructions are not followed.